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Pass Salesforce Certified-Business-Analyst Exam & Certified-Business-Analyst Certification Torrent

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Salesforce Certified Business Analyst certification is a valuable credential that demonstrates a professional's expertise in analyzing and documenting business processes and requirements in the Salesforce environment. Salesforce Certified Business Analyst Exam certification is designed for professionals who work with stakeholders to identify business needs, gather and analyze requirements, design solutions, and implement changes in Salesforce.

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Salesforce Certified Business Analyst Exam Sample Questions (Q309-Q314):

NEW QUESTION # 309
A business analyst (BA) sees that all the acceptance criteria they wrote for an upcoming project go live have passed unit testing.
How can the BA support the protect team to ensure the solution meets the business's needs before demoing it to the relevant stakeholders?

A. Prepare documentation to summarize the QA team's test results for the business stakeholders.
B. Help conduct user acceptance testing to make sure the product works smoothly across all business processes.
C. Collaboration with stakeholders to establish to rollout communication and training plan.

Answer: B

Explanation:
User Acceptance Testing (UAT) ensures the solution meets business requirements and is ready for deployment:
* Validation of Business Needs: UAT allows end users to test the solution against real-world scenarios, ensuring the product aligns with the business processes.
* BA's Role in Testing: Salesforce highlights the importance of the BA in facilitating and supporting UAT to identify any gaps before stakeholder demos.
* Smooth Transition: UAT provides an opportunity to refine the product and enhance user confidence in its functionality.

NEW QUESTION # 310
Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?

A. Brainstorming
B. Observation
C. Prototyping

Answer: C

Explanation:
This answer recommends prototyping as an elicitation technique to help the team meet its goal of filling out a survey based on customer feedback. Prototyping is a technique that involves creating a mockup or a sample of a solution to demonstrate how it will look and function. Prototyping can help the BA validate requirements, solicit feedback, and refine the design of the solution. References: https://trailhead.salesforce.com/en/content
/learn/modules/salesforce-business-analyst-quick-look/use-prototyping-to-validate-your-solution

NEW QUESTION # 311
An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org, What should the business analyst do first before a future state is proposed to key stakeholders?

A. Manage project integrations with the technical team.
B. Hold a kickoff meeting to set expectations with the project team.
C. Discuss project trade-offs with the executive sponsor.

Answer: B

Explanation:
Explanation
The first thing that the business analyst should do before a future state is proposed to key stakeholders is to hold a kickoff meeting to set expectations with the project team. A kickoff meeting is an important step in initiating a Salesforce project, as it helps to establish the project vision, goals, scope, roles, responsibilities, communication plan, and success criteria. A kickoff meeting also helps to build rapport and trust among the project team members, as well as identify any potential risks or issues that may affect the project delivery.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/

NEW QUESTION # 312
Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to understand details about the Salesforce environment:
* Custom apps
* Active Salesforce Sites
* Active flows
* Custom tabs
* Visualforce pages
A Which path should the BA take to find this information?

A. Read business process documentation
B. Conduct stakeholder interviews.
C. Review configuration settings.

Answer: C

Explanation:
Explanation
The path that the business analyst should take to find information about custom apps, active Salesforce Sites, active flows, custom tabs, and Visualforce pages is to review configuration settings. Configuration settings are options or preferences that can be customized or modified in Setup. They can help the business analyst understand how Salesforce was implemented and what features or components were enabled or disabled.
Custom apps, active Salesforce Sites, active flows, custom tabs, and Visualforce pages are examples of configuration settings that can be accessed or changed in Setup.Conducting stakeholder interviews may be a useful way to gather information about business needs, expectations, or feedback, but not about technical details or configuration settings. Reading business process documentation may be a useful way to understand how a business process works or flows, but not about technical details or configuration settings. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di

NEW QUESTION # 313
The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.
Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?

A. Present the pros and cons of the decision by using logic and facts.
B. Ask questions to understand their needs and focus on shared goals.
C. Demonstrate the BA's expertise and clearly state the decision is final.

Answer: B

Explanation:
The business analyst should do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements is to ask questions to understand their needs and focus on shared goals.
Asking questions is an elicitation technique that allows the business analyst to gather information, clarify assumptions, or validate understanding from stakeholders. It can help the business analyst understand the sales team's doubts or concerns about the new tool, and address them with empathy or evidence. Focusing on shared goals is a collaboration technique that aligns stakeholders on a common vision or outcome for a project or initiative. It can help the business analyst show how the new tool will benefit the sales team and meet their expectations or needs. Presenting the pros and cons of the decision by using logic and facts may not be an effective way to gain buy-in and support from the sales team because it may not address their emotional or psychological barriers or resistance to change. Demonstrating expertise and clearly stating the decision is final may not be an effective way to gain buy-in and support from the sales team because it may not involve them in the decision-making process or respect their opinions or feedback. References: https://trailhead.salesforce.
com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-discovery https://trailhead.
salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboration-with- stakeholders

NEW QUESTION # 314
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