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Valid Test CRT-261 Test, CRT-261 Trustworthy Practice

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Salesforce CRT-261 (Certification Preparation for Service Cloud Consultant) Certification Exam is designed for professionals who want to demonstrate their expertise in Salesforce Service Cloud. Certification Preparation for Service Cloud Consultant certification exam is designed to validate the skills and knowledge required to implement and manage Service Cloud solutions in a customer-facing role. CRT-261 exam covers various topics such as case management, contact center management, data management, and analytics.

To prepare for the Salesforce CRT-261 Exam, individuals can enroll in a certification preparation course that covers all the topics that are needed to pass the exam. There are also many study materials available, including study guides, practice exams, and online forums where individuals can ask questions and get help from other professionals who have already passed the exam.

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Salesforce CRT-261 Certification is an essential credential for professionals who are involved in the implementation of Service Cloud solutions in their organizations. Certification Preparation for Service Cloud Consultant certification validates the candidate's knowledge and skills in Service Cloud and provides them with a competitive advantage in the job market. With proper preparation and dedication, candidates can pass the exam and achieve their career goals in the field of Service Cloud.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q60-Q65):

NEW QUESTION # 60
Universal Containers wants to create a process to verify that customers are eligible for support before a case is creates. A consultant recommends using entitlement management to meet this requirement. Which benefit would be realized by using the entitlement management feature? Choose 2 answers.

A. Ability to enforce service levels with the time-dependent processes
B. Ability to specify unique service levels for each customer
C. Ability to determine if a customer has escalated a case in the past
D. Ability to prompt callers for the service contract number within IVR menus

Answer: B,D

NEW QUESTION # 61
Which contact center type is most likely to implement Information Technology Infrastructure Library (ITIL) to align with industry best practices?

A. Telesales center
B. Information Technology (IT) help desk
C. Telemarketing center
D. Human Resources (HR) help desk

Answer: B

NEW QUESTION # 62
Universal Containers (UC) has Excel files of customer data maintained by its service reps. All of the service reps have worked with the same customer contacts. UC wants to ensure that its Salesforce instance has clean data.
Which best practice should a consultant recommend?

A. Import the records and use Duplicate Management.
B. Deduplicate the data before importing into Salesforce.
C. Import the records and create a Flow to change the data type.

Answer: B

Explanation:
The best practice to ensure clean data in Salesforce when importing customer data from Excel files is to deduplicate the data before the import process. This involves identifying and merging duplicate records, ensuring that only unique and accurate data is imported into Salesforce. This proactive step prevents data quality issues and maintains the integrity of the Salesforce database.

NEW QUESTION # 63
A company is planning for the migration of an existing external knowledge base into Salesforce Knowledge.
Which set of factors should be considered when selecting the articles to migrate?

A. Original creation date and total number of article views in the last year
B. Last modified date and total number of article view in the last year
C. Last modified date and terms searched frequently in the last year

Answer: B

Explanation:
When selecting articles for migration into Salesforce Knowledge, considering the last modified date and total number of article views in the last year is important. This ensures that the most current and frequently referenced content is prioritized, enhancing the relevance and utility of the knowledge base in Salesforce.

NEW QUESTION # 64
The cost of providing contact center support has steadily increased. Universal Containers wants to take cost-saving measures.
What should the consultant recommend?

A. Configure a self-service Knowledge Base.
B. Configure Skills-Based Routing for service channels.
C. Create auto-response templates for Case emails.

Answer: A

Explanation:
To reduce the cost of providing contact center support, configuring a self-service Knowledge Base is advisable. This enables customers to find answers to their queries without needing to contact support agents directly, potentially reducing the volume of support inquiries and associated costs, while also improving customer satisfaction through quick self-resolution.

NEW QUESTION # 65
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