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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q57-Q62):

NEW QUESTION # 57
Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question.

A. Change the field label
B. Add a new button
C. Create a new URL mashup
D. Add a new field

Answer: A,D

Explanation:
The Adaptation tool allows UI customization without coding. Key features include:
* Changing field labels (C) to align with business terminology.
* Adding new fields (D) to capture additional data, using existing or custom fields.
* Creating URL mashups (A) requires SDK/development, not the Adaptation tool.
* Adding new buttons (B) typically involves scripting or workflow rules, not basic Adaptation.
References:
* SAP Help Portal: UI Adaptation Tool
* SAP Documentation: Customizing UIs with Adaptation

NEW QUESTION # 58
How can service agents create cases? Note: There are 2 correct answers to this question.

A. In the Account General facet, Create button (+) and select Case.
B. In Agent Desktop, click the Create button (+) and select Case.
C. In the case worklist, Create button (+) and select Case.
D. In the Related Service Object facet of registered products, Create button (+) and select Case.

Answer: A,B

Explanation:
Agents can create cases via:
* A. Agent Desktop Create Button: Direct case creation from the primary interface.
* B. Account General Facet: Create cases linked to a specific account for context.
Why other options are incorrect:
* C. Related Service Object Facet: Typically used for adding products/installed bases, not case creation.
* D. Case Worklist: Focuses on existing cases, not creation.
References:
* SAP Service Cloud Agent Desktop Guide: "Creating Cases".

NEW QUESTION # 59
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2?

A. Employee
B. Account hierarchy
C. Account
D. Product

Answer: C

Explanation:
According to the SAP Service Cloud Version 2 documents and learning resources, the master data that is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2 is Account. Account is a master data object that represents a business partner, such as a customer, a competitor, or a supplier, in SAP Service Cloud Version 2. Account can be replicated from SAP S/4HANA to SAP Service Cloud Version
2, and vice versa, using the integration package SAP Sales Cloud and SAP Service Cloud Version 2 Integration for Master Data with SAP S/4HANA or SAP S/4HANA Cloud. The integration package uses the OData service API_BUSINESS_PARTNER to exchange account data between the two systems.
The other options are not correct because:
Product is not

NEW QUESTION # 60
Which action should an administrator take to get a system bug fixed within SAP Service Cloud

A. Report an issue via case
B. Send an e-mail to SAP Cloud Support
C. Implement the provided hotfix number
D. Create an incident

Answer: D

NEW QUESTION # 61
Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.

A. Send event notifications
B. Send event e-mail template
C. Send info notifications
D. Send object update
E. Send e-mails

Answer: A,C,E

NEW QUESTION # 62
......

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